• Minimum 2 GCE O level passes (atleast C6 in English and any other subject) (or)
• NITEC (or)
• Higher Nitec (or)
• equivalent foreign qualifications (or)
• Mature candidates (minimum 30 years old with 8 years of working experience) with minimum 1 GCE O level pass or 2 GCE N level passes

Language Proficiency: Students entering the programme whose first language is not English or students whose medium of instruction on their qualifying programme was not English will be required to demonstrate a proficiency in English to TOEFL 500 / IELTS 5.5 or pass in BMC English entry test.

1. Essentials of human resources and business computing in tourism and hospitality:
   This unit aims to introduce learners to the essentials of human resources in tourism and hospitality. Learners will understand the organisation of staff in tourism and hospitality, the principles of leadership, motivation and equal opportunities and the use of IT in tourism and hospitality.

   Assessment: Closed book written examination

2. Essentials of marketing and customer relationships in tourism and hospitality:
   This unit aims to introduce learners to marketing, sales and customer relationships in the tourism and hospitality industry. Learners will understand how a hospitality or tourism business is affected by external factors in which it operates. They will understand the key concepts of marketing and sales techniques. Learners will gain an understanding of the importance of customer care. Learners will develop skills to enable them to deliver effective customer service and to identify areas for improvements.

   Assessment: Closed book written examination

3. Tourism and hospitality industry:
   This unit aims to introduce learners to the tourism and hospitality industry. Learners will understand the types and characteristics of different hotel and food service providers. Learners will also understand the roles and functions of different delivery channels operating within the industry and will be able to gain an insight into how the industry has developed and is likely to develop in future.

   Assessment: Assignment

4. Essentials of tourism and hospitality operations:
   This unit aims to introduce learners to a range of functions within the tourism and hospitality industry i.e. front office, housekeeping, food and beverage operations, destination analysis and tour guiding operations.

   Assessment:  Assignment or work-based assessment

Examination Board. CTH Management Programmes are widely recognised by universities as offering equivalency to degree level study and CTH Diploma students may therefore gain direct entry onto the second year of a variety of hospitality degree programmes. Similarly, CTH Advanced Diploma students may enter onto their chosen degree at final year level. The Examinations are conducted five times a year, in January, March, June, September and November.

• Full-time: 5 Months
  Students have theory lessons for a period of 5 months at BMC on Monday to Friday.
• Part-time: 7 Months
  Students have theory lessons for a period of 7 months at BMC on weekday nights.

Students can achieve the guided learning hours in combination of face to face classroom interactions, self study and group study as well as research work. They will be required to attend a certain number of lecture hours to support their studies, and will receive guidance to complete the learning hours.

Upon completion of all 4 modules, the Level 3 Diploma in Hospitality Management QCF Certification will be awarded by Confederation of Tourism & Hospitality.

The Grade Structure is Pass 40%, Merit 60% and Distinction 80%.

Closed book written examination or assignment/work assessment.

Assessment results will be available to the students within 3 months upon completion of the last assessment for that assessment cycle. Appeal (if any) on assessment results must be lodged within 7 days after the release of assessment results.