• Demonstrate knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements.
• Describe the skills, knowledge and attitudes to identify role and responsibility as a member of a team and promoting career growth and advancement.
• Deals with the knowledge, skills and attitudes in observing workplace hygiene procedures. It includes following hygiene procedures and identifying and preventing hygiene risks.
• Provides effective customer service.
• Demonstrate the knowledge and skills required in the preparation of the dining room /restaurant area before the start of the service operations.
• Focuses on the procedures in the delivery of food and beverages to the guest as well as on the knowledge and skills that underpins the efficient work performance in assisting the dining guest during and after the meal service.

At least Secondary two or equivalent qualification.

   1. Basic communication in the food and beverage industry

• Obtain and convey workplace information
• English communication at basic operational level

     2. Work in team environment and development of career professionalism

• Describe team role and scope
• Identify own role and responsibility within team
• Work effectively with colleagues
• Work in socially diverse environment
• Maintain professional growth and development

     3. Perform workplace and safety practices

• Basic Hygiene procedures
• Identify and prevent hygiene risks in the food and beverage industry

     4. Provide effective customer service

• Greet customer
• Identify needs of customers
• Deliver service to customer
• Handle queries of the guests
• Handle complaints/ conflict situations, evaluation and recommendations
• WOW Customer Experience

     5. Prepare the dining room/restaurant area for service

• Take table reservations
• Prepare service stations and equipment
• Set up the tables in the dining area

     6. Welcome guests and take food and beverage orders

• Welcome and greet guests
• Seat the guests
• Take food and beverage orders
• Liaise between kitchen and service areas

     7. Promote food and beverage products

• Product Knowledge
• Undertake Suggestive selling
• Carry out Upselling strategies

     8. Provide food and beverage services to guests

• Serve food orders
• Assist the diners
• Perform banquet or catering food service
• Serve Beverage Orders
• Process payments and receipts
• Conclude food service and close down dining area
• Manage intoxicated persons

     9. Provide room service

• Take and process room service orders
• Set up trays and trolleys
• Present and serve food and beverage orders to guests
• Present room service account
• Clear away room service equipment

     10. Receive and handle guest concerns

• Listen to the complaint
• Apologize to the guest
• Take proper action on the complaint
• Record complaint

15 Hours ( 3 hours per session for 5 sessions)

Note: Course syllabus will be provided upon registration.

Students, who satisfy the minimum attendance requirements (75%) will be issued with the Certificate of Attendance (COA) by BMC International College.

No assessment

No assessment

Not applicable

Certificate of attendance will be issued within one week from the date of completion.