Handling of Student Grievances Conditions
Definition
A grievance is defined as dissatisfaction over any condition of study or the school which has adverse effects on the students.
General Provisions:
- An aggrieved student must represent himself/herself at all stages of the grievance procedure.
- Meetings held at each stage of the grievance procedure shall, wherever possible, take place during regular working hours. When circumstance require meetings outside regular hours, they shall be mutually agreed upon.
- Failure of the school to reply to student’s grievance, within the time limits specified, grants the student the opportunity to take the grievance to the next step.
- If student fails to appeal from one step to the next step within the time limits specified, the grievance shall be considered settled on the basis of the school’s last decision and the grievance will not be subject to further appeal or consideration.
Step 1:
Any student who believes that he or she has a grievance shall take up the matter orally with the Centre Manager within three (3) working days of its occurrence. The Centre Manager will provide an opportunity for full discussion of the grievance with the aggrieved student and record the details in the “Student Service Monitoring System”. The Centre Manager will respond to the student within 7 working days and report the matter to the Director of Studies/Academic Director.
Step 2:
If the response of the Centre Manager in Step1 os unsatisfactory to the student and does not settle the issue, the aggrieved student may raise the issue with the Director Studies/Academic Director within 3 working days after the date at which the Centre Manager’s response was due. The Director of Studies/Academic Director will provide opportunity for discussion and review, and shall respond within 7 working days after receipt of the grievance from the aggrieved student.
Step 3:
If the response in Step 2 is unsatisfactory and does not settle the issue, the aggrieved student may appeal to the Executive Director within in 3 working days of the date the Step 2 response was due. The Executive Director shall investigate the matter and meet with the student. The Executive Director will respond in writing within 7 days of the date on which the Executive Director received the grievance.
Final Decision:
Grievance which has not been resolved in Step 3 may be appealed to the Chairman within 3 working days after the response of the Executive Director. The Chairman will review the case carefully and take such actions as deemed necessary. The decision of the Chairman is final and is subject to no further appeal.
Attendance Requirements:
BMC Academy is obliged to report to Singapore Immigration and Checkpoints Authority on foreign students who have failed to attend classes for a continuous period of 7 days without any valid reason and/or have not attended classes regularly i.e. where the percentage of attendance is 90% or lower in any month of the course without any valid reason.
Student Pass holders are required to fulfil a minimum of 90% attendance for each subject/module. Students who fail to meet the minimum requirements will be terminated from the school and ICA will be informed of such cases.
No one is allowed to sign the attendance registrar on behalf of other students. Those caught doing so will be penalized.
