National ITE Certificate (NITEC) in Service Skills (Office)
Introduction
The NITEC examination provides a basic secretarial qualification for:
- those holding or looking to hold an appointment as a private secretary
- assistants to junior managers
Course Outline
- Book-Keeping
- Customer Relations
- Business Event Organisation
- Office Communication
- Office Software Applications
- Principles of Office Administration
- Basics of Personal Finance
- Business Etiquette and Grooming
Entry Requirements
- 3 GCE 'N' Level subjects pass grade (1-5) including English & two other subjects.
- 2 GCE 'O' Level subjects pass grade (1-8) Any two subjects.
- 3 SPM Level subjects pass grade (1-6) including English, Maths & one revelant subject.
- Entrance Test (2001, 2002, 2003)
Course Contents
Office Communication
Handling of both oral and written communications in an office environment.
- Interpretation of Business Text and Document.
- Business Correspondence.
- Reports, Minutes & Notes of Meeting.
- Telecommunication Skills.
- Oral Presentation.
Office Software Applications
Introduction to office software and its applications.
- Business Letters, Memorandum, Reports, Tables, Minutes of Meetings, Etc.
- Create Database.
- Produce Statistical Information.
- Slideshow Presentation.
Customer Relations
Understanding the increasing needs and demands of a customers and satisfying them by going the extra mile.
- Cultivating Customer Contact & Rapport.
- Managing of Customer Needs & Expectations.
- Customer Feedback, Service Breakdown and Recovery.
Principles of Office Administration
To handle routine duties of an Administrative Support Assistant and use various support services.
- Preparation of Documents (Sales & Purchasing, Billing & Collection of Payment).
- Inventory Control for Office Supplies.
- Incoming Mail & Outgoing Mail Processing.
- Petty cash payments & Vouchers Recording.
- Filing System.
- Arrange Meetings, Travels for Overseas Trip.
- Reception Receiving.
Business Event Organisation
Co-ordinating and ensure smooth operations of an event.
- Drawing of an Event Proposal.
- Event Budgeting.
- Programme Scheduling and Venue Reservations, Preparation of Event Materials.
- Registration and Handling of Invites of the Event.
- Setting up of an Event.
- Post Event Evaluation on Feedback.
Business Etiquette & Grooming
Appropriate dress code and etiquette displayed in business settings.
- Personal Hygiene and Grooming.
- Application of Basic Make-up.
- Demonstration and Display of etiquette in Business Setting.
- Planning a Wardrobe.
Book-Keeping
Understanding basics of accounting and recording of business transactions using business software package.
- Accounting Equations.
- Preparation of Ledger Accounts, General Journals, Day Books, Trial Balance, Etc.
- Maintaining of Petty Cashbook.
- Bank Reconciliation, Profit & Loss, Balance Sheet Statement.
- Record Business Transactions using an Accounting Software Package.
Basics of Personal Finance
Exposure of finance sector and understanding the transactions conducted.
- Cash Flow Management.
- Selection of Investment; Present & Future Values, Investment Principles, Types of Investment.
- Key Strategies in Choosing an Investment.
- Techniques of Debt Management.
- Major Types of Expenditure, Insurance, CPF.
- Fundamentals of Financial Planning.
Award Criteria
| Grade | Score | Grade Point |
|---|---|---|
| A: Excellent | 80% and Above | 4 |
| B: Very Good | 70% to 79% | 3 |
| C: Good | 60% to 69% | 2 |
| D: Pass | 50% to 59% | 1 |
| E: Subsidiary Pass* | Not Applicable | |
| F: Fail | < 49% | 0 |
Course Duration
While the program can be completed in minimum 8 months (Full-Time) and 12 months (Part-Time), students may progress at a preferred pace and take up to 10 months to complete the program. Modular certificates are also awarded. According to ITE regulations, through the combination of certificates, the maximum duration of the program is 6 years.
| Type | Full-Time | Part-Time |
|---|---|---|
| Local | 8 months | 12 months |
| SDF | N.A | 255 hrs |
| International | 10 months | N.A |
Note: Course syllabus will be provided upon registration.
Fee Structures
NOTE: Fees are NOT inclusive of GST. Fees may change periodically without prior notice.
| Fees Breakdown (shows the full breakdown of total payable fees) |
Total Payable (S$) |
|---|---|
| Course Application Fee (not covered under FPS and not refundable) | $150.00 |
| Course Fee ($2,200 - 10% Rebate) | $1,980.00 |
| Student Membership Fee | $50.00 |
| Course Material Fee | $80.00 |
| Continual Assessment Fee | $40.00 |
| FPS insurance (*Absorbed by BMC) | $32.25* |
| (A) Total Course Fees Payable | $2,150.00 |
| (B) No. of Instalments | 2 |
| (C) Instalment Amount (C = A/B) | $1,075.00 |
| Instalment Schedule (full payment scheme) |
Payment by 2 months instalment (S$) |
| 1st Instalment | $1,075.00 |
| 2nd Instalment | $1,075.00 |
| (A) Total Course Fees Payable | $2,150.00 |
| Miscellaneous Fee | |
| Purpose of Fee | Amount (S$) |
| Withdrawal Application Fee | $50.00 |
| Course Transfer Fee (per course) | $50.00 |
| Late Payment Fees | $30.00 |
| Replacement of Student Membership Card | $30.00 |
| Re-taking Examinations (per sitting) | $110.00 - $130.00 |
| Fees Breakdown (shows the full breakdown of total payable fees) |
Total Payable (S$) |
|---|---|
| Course Application Fee (not covered under FPS and not refundable) | $150.00 |
| Course Fee | $2,200.00 |
| Student Membership Fee | $50.00 |
| Course Material Fee | $80.00 |
| Continual Assessment Fee | $40.00 |
| FPS insurance (*Absorbed by BMC) | $35.55* |
| (A) Total Course Fees Payable | $2,370.00 |
| (B) No. of Instalments | 10 |
| (C) Instalment Amount (C = A/B) | $237.00 |
| Instalment Schedule (full payment scheme) |
Payment by 10 months instalment (S$) |
| 1st Instalment | $237.00 |
| 2nd Instalment | $237.00 |
| 3rd Instalment | $237.00 |
| 4th Instalment | $237.00 |
| 5th Instalment | $237.00 |
| 6th Instalment | $237.00 |
| 7th Instalment | $237.00 |
| 8th Instalment | $237.00 |
| 9th Instalment | $237.00 |
| 10th Instalment | $237.00 |
| (A) Total Course Fees Payable | $2,370.00 |
| Total Course Fees with GST | $2,696.40 |
| Miscellaneous Fee | |
| Purpose of Fee | Amount (S$) |
| Withdrawal Application Fee | $50.00 |
| Course Transfer Fee (per course) | $50.00 |
| Late Payment Fees | $30.00 |
| Replacement of Student Membership Card | $30.00 |
| Re-taking Examinations (per sitting) | $110.00 - $130.00 |
Last updated 03 May 10.
| Fees Breakdown (shows the full breakdown of total payable fees) |
Total Payable (S$) |
|---|---|
| Course Application Fee (not covered under FPS and not refundable) | $150.00 |
| Course Fee ($1,800 - 10% Rebate) | $1,620.00 |
| Student Membership Fee | $50.00 |
| Course Material Fee | $80.00 |
| Continual Assessment Fee | $40.00 |
| FPS insurance (*Absorbed by BMC) | $32.22* |
| (A) Total Course Fees Payable | $1,790.00 |
| (B) No. of Instalments | 2 |
| (C) Instalment Amount (C = A/B) | $895.00 |
| Instalment Schedule (full payment scheme) |
Payment by 2 months instalment (S$) |
| 1st Instalment | $895.00 |
| 2nd Instalment | $895.00 |
| (A) Total Course Fees Payable | $1,790.00 |
| Miscellaneous Fee | |
| Purpose of Fee | Amount (S$) |
| Withdrawal Application Fee | $50.00 |
| Course Transfer Fee (per course) | $50.00 |
| Late Payment Fees | $30.00 |
| Replacement of Student Membership Card | $30.00 |
| Re-taking Examinations (per sitting) | $110.00 - $130.00 |
| Fees Breakdown (shows the full breakdown of total payable fees) |
Total Payable (S$) |
|---|---|
| Course Application Fee (not covered under FPS and not refundable) | $150.00 |
| Course Fee | $1,800.00 |
| Student Membership Fee | $50.00 |
| Course Material Fee | $80.00 |
| Continual Assessment Fee | $40.00 |
| FPS insurance (*Absorbed by BMC) | $35.46* |
| (A) Total Course Fees Payable | $1,970.00 |
| (B) No. of Instalments | 12 |
| (C) Instalment Amount (C = A/B) | $164.17 |
| Instalment Schedule (full payment scheme) |
Payment by 12 months instalment (S$) |
| 1st Instalment | $164.17 |
| 2nd Instalment | $164.17 |
| 3rd Instalment | $164.17 |
| 4th Instalment | $164.17 |
| 5th Instalment | $164.17 |
| 6th Instalment | $164.17 |
| 7th Instalment | $164.17 |
| 8th Instalment | $164.17 |
| 9th Instalment | $164.17 |
| 10th Instalment | $164.17 |
| 11th Instalment | $164.17 |
| 12th Instalment | $164.17 |
| (A) Total Course Fees Payable | $1,970.00 |
| Total Course Fees with GST | $2,268.40 |
| Miscellaneous Fee | |
| Purpose of Fee | Amount (S$) |
| Withdrawal Application Fee | $50.00 |
| Course Transfer Fee (per course) | $50.00 |
| Late Payment Fees | $30.00 |
| Replacement of Student Membership Card | $30.00 |
| Re-taking Examinations (per sitting) | $110.00 - $130.00 |
Last updated 03 May 10.
Not available for SDF Full-Time students
SDF Code: 00008
* indicates non-refundable items
| Tuition Fee | 80% < 40 yrs old |
90% > 40 yrs old |
|---|---|---|
| Course Fee | $1,800.00 | |
| Add: GST(7%) | $126.00 | |
| Less: Subsidy | $1,440.00 | $1,620.00 |
| Total Tuition Fee | $486.00 | $306.00 |
| Non-Tuition Fee | ||
| Registration Fee * | $150.00 | |
| Student Membership Fee | $50.00 | |
| Course Material Fee | $80.00 | |
| Continual Assessment Fee | $40.00 | |
| Nett Non-Tuition Fee | $320.00 | |
| Add: GST(7%) | $22.40 | |
| Total Non-Tuition Fee | $342.40 | |
| Grand Total | $828.40 | $648.40 |
| Last updated 27 Feb 10. |
| Tuition Fee | Total | |
|---|---|---|
| Course Fee | $1,800.00 | |
| Registration Fee | $150.00 | |
| Membership Fee | $50.00 | |
| Course Material Fee | $80.00 | |
| Assessment Fee | $40.00 | |
| GST (7%) | $148.40 | |
| Total Course Fee | $2,268.40 | |
| Payables | 80% | 90% |
| Amount Payable to BMC | $342.40 | |
| Amount Payable to Yayasan Mendaki | $481.00 | $301.00 |
| Total Course Fees After Subsidy | $823.40 | $643.40 |
| Fees Breakdown (shows the full breakdown of total payable fees) |
Total Payable (S$) |
|---|---|
| Course Application Fee (not covered under FPS and not refundable) | $400.00 |
| Course Fee | $3,125.00 |
| Student Membership Fee | $100.00 |
| Course Material Fee | $150.00 |
| Continual Assessment Fee | $50.00 |
| Medical Insurance* | $120.00 |
| Exam - ITE* | $640.00 |
| FPS Insurance Fee* | $62.78 |
| (A) Total Course Fees Payable | $4,247.78 |
| (B) No. of Instalments | 2 |
| (C) Instalment Amount (C = A/B) | $2,123.89 |
| Instalment Schedule (full payment scheme) |
Payment by 2 months (S$) |
| First Instalment Payment | $2,123.89 |
| Final Instalment Payment | $2,123.89 |
| (A) Total Course Fees Payable | $4,247.78 |
| Total Course Fee After GST | $4,915.53 |
| * Non-GST'd Item | |
Last updated 14 May 10.
| Type | Full-Time | Part-Time |
|---|---|---|
| Local | 8 months | 12 months |
| SDF | N.A | 255 hrs |
| International | 10 months | N.A |
Admiralty
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct full-time classes for this course. | ||
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct part-time classes for this course. | ||
Call 62699447 for more information.
Ang Mo Kio
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct full-time classes for this course. | ||
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct part-time classes for this course. | ||
Call 64523885 for more information.
Bukit Merah
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct full-time classes for this course. | ||
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct part-time classes for this course. | ||
Call 62735611 for more information.
Dhoby Ghaut
| Course Commencement Dates | Time | Days |
|---|---|---|
| 21 Sep 10 | 2:00PM — 5:00PM | Tu Th |
| 04 Oct 10 | 2:00PM — 5:00PM | Mo We Fr |
| 23 Nov 10 | 2:00PM — 5:00PM | Tu Th |
| 03 Dec 10 | 2:00PM — 5:00PM | Mo We Fr |
| Course Commencement Dates | Time | Days |
|---|---|---|
| 22 Sep 10 | 7:00PM — 9:30PM | We Fr |
| 10 Nov 10 | 7:00PM — 9:30PM | We Fr |
| 29 Dec 10 | 7:00PM — 1:15PM | We Fr |
| 25 Feb 11 | 7:00PM — 1:18PM | We Fr |
| 15 Apr 11 | 7:00PM — 1:19PM | We Fr |
| 08 Jun 11 | 7:00PM — 9:30PM | We Fr |
| 05 Aug 11 | 7:00PM — 9:30PM | We Fr |
Call 63377589 for more information.
Joo Chiat
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct full-time classes for this course. | ||
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct part-time classes for this course. | ||
Jurong East
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct full-time classes for this course. | ||
| Course Commencement Dates | Time | Days |
|---|---|---|
| This centre does not conduct part-time classes for this course. | ||
Call 65655655 for more information.
Pre-register “National ITE Certificate (NITEC) in Service Skills (Office)” with us to receive a waiver of $50 Regsitration Fee when you decide to enrol. This offer is only valid for online pre-registration.
This pre-registration is applicable only to
Singapore citizens, PRs
and valid pass holders.
Not applicable to subsidies enrolment
(SDF/WDA, NTUC, Mendaki, CDAC, CDC).
International students, please apply here.
All fields are mandatory.
