Print Friendly

Effective communication in the workplace is essential for workers to secure jobs, to be more productive and to increase chances of promotion. English for Effective Workplace Communication - INTERMEDIATE Level is designed for the employee whose additional language, also workplace language, is English. The course is aimed to improve overall workplace communication and focuses on more complicated situations related to everyday working life.

Introduction

This course is intended for working adults who have basic knowledge of English language and wish to improve the quality of workplace conversations. The course focuses on more complicated workplace situations where more advanced oral communication skills are required. Trainees will learn to use more complicated phrases and sentences to communicate about work confusion, workplace behavior and ethics and to handle work-related issues. Upon completion of the course, the trainee will be able to: use different verb tenses and forms to form more complicated sentences; use verbs in both active and passive voice to communicate more effectively; identify turn-taking and ask questions for clarifications; communicate effectively with colleagues and customers on the phone; give suggestions and opinions; talk about workplace behaviour and ethics; and communicate effectively to handle work-related issues.

Entry Requirement

  • Completion of up to Secondary 2 education or its equivalent
  • Certificate in General English (Advanced) or its equivalent
  • sitting for a BMC English for Effective Workplace Communication Test with a score between 1-10

Course Outline

1. A Telephone Call

  • use common phrases on the telephone to make and answer a call

  • master telephoning techniques to improve confidence when telephoning

  • master phone etiquettes

  • get people to slow down on the phone

  • put someone through

  • take and leave a message

2. Calling for Help

  • describe or state your work problems on the phone

  • ask for advice or help

  • form and use Wh-questions to ask for details

  • use appropriate phrases to express appreciation

3. Can You Say That Again?

  • express confusion about what is intended

  • use standard phrases to ask for repetition and clarification

  • use simple words or phrases to explain and clarify in details what is meant

4. Running Errands

  • name and explain verbally to others the common daily errands at work

  • name and explain verbally to other how people at a workplace are involved in these errands

  • converse effectively to get errands done

5. At the Post Office

  • name popular post office services

  • explain how these services can be engaged at workplaces

  • communicate effectively with post office staff to get the transactions done

6. Giving Your Opinion

  • use phrases to show that personal opinions are being given and that they are subjective

  • express opinions clearly

  • ask for others’ feedback on personal opinions

  • use phrases to show appreciation to others’ feedback

  • respond professionally to others’ feedback

7. Organization Hierarchy

  • read an organizational chart

  • talk about tasks, duties and responsibilities of people at workplaces

  • talk about the reporting system at workplaces

  • talk about communication channels at workplaces

8. Business Morality

  • name basic ethic principles at workplaces

  • describe situations where people tend to break the rules of ethics

  • give personal opinions on how these issues can be settled

  • discuss how the management can help to solve these problems

9. Dealing with Problems

  • name problems people usually have at workplaces

  • use adverbial clause of reason to state the reasons why people usually face these problems

  • use verbs and phrases indicating suggestions to suggest solutions to these problem

10. Revision

  • recall and memorize the learnt knowledge

  • be actively engaged in classroom discussion on given topics

Duration

30 Hours 

Method of Delivery

Lecture

Award Criteria

Students, who satisfy the minimum attendance requirements (75%) will be issued with the Certificate of Attendance (COA) by BMC International College.

Grading System

No assessment

Assessment Information

No assessment

Appeal Process

Not applicable

Expected date of release of Assessment result

Not applicable

Fee Structures

  1. All fees are subject to the prevailing Goods and Services Tax (GST) unless specified otherwise.
  2. Course Application Fee is NOT REFUNDABLE.
  3. Do not pay your school fees before you have signed the standard student contract.esn-01
  4. All fees quoted are in Singapore Dollar (S$).
  5. Fees are subject to periodic changes without prior notice.
  6. BMC accepts the following methods of payment:
    1. Cash
    2. Cashier's order payable to BMC International College Pte Ltd
    3. Cheque payable to BMC International College Pte Ltd
    4. NETS
    5. Credit cards (VISA & Mastercard)

"ALL FEES ARE SUBJECT TO GST UNLESS STATED OTHERWISE"

Part Time Fee Structure

Full-Payment Structure
Fees Breakdown
(shows the full breakdown of total payable fees)
Total Payable
(S$)
Course Application Fee  $50.00
Tuition Fee ($600 - $130 discount) $470.00
Course Material Fee $20.00
Sub Total Course Fees  (Except Non-GST items) $540.00
GST $37.80
Grand Total Amount (Incl GST & Course Application Fee) $577.80

Last updated: 23 February 2016

TYPE PART-TIME
Local 30 Hours 

View Ang mo Kio Commencement Dates

PART TIME

COURSE COMMENCEMENT DATES

TIME

DAYS

18-Jan-18

10:00AM - 01:00PM

Thur

15-Feb-18

07:00PM - 10:00PM

Thur

29-Mar-18

10:00AM - 01:00PM

Thur

3-May-18

07:00PM - 10:00PM

Thur

7-Jun-18

10:00AM - 01:00PM

Thur

5-Jul-18

07:00PM - 10:00PM

Thur

Call 6452 3885  for more information.

View Jurong East Commencement Dates

PART TIME

COURSE COMMENCEMENT DATES

TIME

DAYS

19-Jan-18

10:00AM - 01:00PM

Fri

23-Feb-18

07:00PM - 10:00PM

Fri

6-Apr-18

10:00AM - 01:00PM

Fri

11-May-18

07:00PM - 10:00PM

Fri

8-Jun-18

10:00AM - 01:00PM

Fri

6-Jul-18

07:00PM - 10:00PM

Fri

Call 6565 5655 for more information.

online-pre-registration

Waiver of $50 Registration Fee is Not Entitled for Short Courses

Pre-register with us to receive a waiver of $50 Registration Fee when you decide to enrol. This offer is only valid for online pre-registration.

This pre-registration is applicable only to Singapore citizens, PRs and valid pass holders.
Not applicable to subsidies enrolment
(SDF/WDA, NTUC, Mendaki, CDAC, CDC).

All fields are mandatory.

 

Personal Details

Gender

Contact Information

Preferences

Preferred Enrolment Type:

Preferred Registration Centre:

You may enrol at any one of our centres but the course may not be in the centre you choose to enrol.

Heard of BMC International College from

captcha