The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Entry Requirements

  • Above 16 years old
  • Basic literacy and numeracy skills, and interest in front office work

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Course Outline

On completion of this module, students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in selling hotel services and facilities
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Course Duration

TYPE PART-TIME
Local 20 hours

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Method of Delivery

  • Lecture
  • Demonstration
  • Practical
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Award Criteria

Students, who satisfy the minimum attendance requirements (75%) will be issued with the ‘Certificate of Attendance’ by BMC.

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Grading System

No assessment

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Assessment Information

No assessment

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Appeal Process

Not applicable

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Expected date of release of Assessment result

Not applicable

Note: Course syllabus will be provided upon registration.

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Fee Structures

  1. All fees are subject to the prevailing Goods and Services Tax (GST) unless specified otherwise.
  2. Course Application Fee is NOT REFUNDABLE.
  3. Do not pay your school fees before you have signed the standard student contract.
  4. All fees quoted are in Singapore Dollar (S$).
  5. Fees are subject to periodic changes without prior notice.
  6. BMC accepts the following methods of payment:
    1. Cash
    2. Cashier’s order payable to BMC International College Pte Ltd
    3. Cheque payable to BMC International College Pte Ltd
    4. NETS
    5. Credit cards (VISA & Mastercard)

“ALL FEES ARE SUBJECT TO GST UNLESS STATED OTHERWISE”

Part Time Structure

1-Payment Structure

Fees Breakdown
(shows the full breakdown of total payable fees)
Total Payable
(S$)
Course Application Fee (not covered under FPS and not refundable) $50.00
Tuition Fee ($500.00-$200.00 Discount) $300.00
Course Material Fee $20.00
Total Course Fees Payable $370.00
Total Course fee after Goods and Services Tax (GST) with Course Application Fee $395.90

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COURSE DURATION TABLE:

TYPE PART-TIME
Local 20 hours

View Jurong East Commencement Dates

PART TIME

COURSE COMMENCEMENT DATES TIME DAYS
6 Jul 2019 10.00am-12.30pm Sat
18 Aug 2019 10.00am-12.30pm Sun
6 Sep 2019 7.00pm-9.30pm Fri
5 Oct 2019 10.00am-12.30pm Sat
10 Nov 2019 10.00am-12.30pm Sun
9 Dec 2019 7.00pm-9.30pm Mon
Commencement dates after the last available date are yet to be scheduled.

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Hospitality & Tourism

ANNALYN DE GUZMAN
Senior Programme Manager
HP: (+65) 9366 2722
Telephone: (+65) 6565 5655
Email: annalyn@bmc.edu.sg

Ms. Annalyn De Guzman is currently the Senior Programme Manager in the department of Hospitality & Tourism Management. She started her career with BMC as a programme manager in 2011. She holds Bachelor of Science in Hotel and Restaurant Management from Polytechnic University of the Philippines and attained the Advanced Certificate in Training and Assessment (ACTA) in Singapore.

She worked in Restaurant and Hotel Industry upon graduation and has been lecturing for more than 10 years imparting both her industry and academic experiences in the broad field of Hospitality & Tourism Industry.

Educational Qualifications
BSc (Hotel and Restaurant Management ),
Polytechnic University of the Philippines

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