The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Entry Requirements

  • Above 16 years old
  • Basic literacy and numeracy skills, and interest in front office work

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Course Outline

On completion of this module, students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in selling hotel services and facilities
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Course Duration

TYPE PART-TIME
Local 20 hours

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Method of Delivery

  • Lecture
  • Demonstration
  • Practical
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Award Criteria

Students, who satisfy the minimum attendance requirements (75%) will be issued with the ‘Certificate of Attendance’ by BMC.

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Grading System

No assessment

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Assessment Information

No assessment

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Appeal Process

Not applicable

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Expected date of release of Assessment result

Not applicable

Note: Course syllabus will be provided upon registration.

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Fee Structures

  1. All fees are subject to the prevailing Goods and Services Tax (GST) unless specified otherwise.
  2. Course Application Fee is NOT REFUNDABLE.
  3. Do not pay your school fees before you have signed the standard student contract.
  4. All fees quoted are in Singapore Dollar (S$).
  5. Fees are subject to periodic changes without prior notice.
  6. BMC accepts the following methods of payment:
    1. Cash
    2. Cashier’s order payable to BMC International College Pte Ltd
    3. Cheque payable to BMC International College Pte Ltd
    4. NETS
    5. Credit cards (VISA & Mastercard)

“ALL FEES ARE SUBJECT TO GST UNLESS STATED OTHERWISE”

Part Time Structure

1-Payment Structure

Fees Breakdown
(shows the full breakdown of total payable fees)
Total Payable
(S$)
Course Application Fee (not covered under FPS and not refundable) $50.00
Tuition Fee ($500.00-$200.00 Discount) $300.00
Course Material Fee $20.00
Total Course Fees Payable $370.00
Total Course fee after Goods and Services Tax (GST) with Course Application Fee $395.90

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COURSE DURATION TABLE:

TYPE PART-TIME
Local 20 hours

View Jurong East Commencement Dates

PART TIME

COURSE COMMENCEMENT DATES TIME DAYS
10 May 2020 9.30am-12.30pm Sun
13 Jun 2020 9.30am-12.30pm Sat
18 Jul 2020 9.30am-12.30pm Sat
20 Sep 2020 9.30am-12.30pm Sun
Commencement dates after the last available date are yet to be scheduled.

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Hospitality & Tourism

MRS MINU K R

Programme Manager
Department of Hospitality and Tourism Management

Mrs Minu K R is the Program Manager in the department of Hospitality and Tourism Management.  She started her journey with BMC International College as a student in the hospitality department and excelled in her academic endeavours.  She returned to BMC as an Assistant Program Manager in 2019 and advanced successfully to become in-charge of managing the same department.

She has completed the Diploma in Hotel Management, awarded by the Confederation of Tourism and Hospitality, London, UK and  holds a Master in Business Administration.

She gives her best in running the program efficiently, by being approachable to all students and providing them continuous support throughout their tenure at BMC.

BMC International College’s customer service executives are here to assist you by providing you with all the necessary information you would need to register for any of our courses.

Drop us an inquiry now and one of our customer service executives will get back to you as soon as we can. Looking forward to hearing from you!

 Alternatively, you can email us at enquiries@bmc.edu.sg







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