BMC Staff Training Programme 2009
Venue: Dhoby Ghaut Campus
Time: 10.00am - 1.00pm
Date: 9/7/09 & 14/7/ 20/7/09 & 22/7/09
Trainer: Mr Shah
BMC Academy undertakes to build a culture of service, professional attitude and behaviour within the organisation. Its investment in staff training is to boost morale and improve performance of the individual staffs.
It is important that staff training courses are totally aligned with the strategic and operational priorities of the business.
This year, we have designed and conducted some in-house courses which include Designing Key Performance Indicators, Self Review of Performance, Telephone Techniques, Handling Difficult Customers, English for Customer Service, Counselling for Staff, and Presentation Skills for Teachers, in response to the needs of staff. They are made specific to our business focusing on the core attributes of our organisation operating philosophy and values.
Staff are selected based on their needs and relevancy to their job scope. The courses conducted are also of flexible timing i.e. during office hours and each course takes a total of three to six hours training time. When they complete any course, a certificate of participation will be given out.
For the month of July 2009, three courses were conducted namely Designing Key Performance Indicators, Self Review of Performance and Telephone Techniques. During the training sessions, all staff showed great enthusiasm in their own learning. To make the training sessions interesting, the trainer got the staff involved in their own learning through group discussions, presentation, role plays and sharing of experiences.
We have observed that most staff welcome the chance to learn more skills while doing their jobs in order to make a breakthrough in performance. They also feel more connected to the organisation.
