Grievance Procedure for Students
Introduction
BMC believes strongly that feedback is an important part in its continual efforts to improve its products, delivery, administration and service quality. Students and/or customers are encouraged to give feedback.
Guiding Principles
BMC approaches student/customer feedback and grievances according to the following guiding principles:
- Informal management of feedback (minor problem) will be attempted on the same day it is received before escalation to Grievance or Written Grievance (major problem).
- Student feedback / grievances will be addressed at the source of student dissatisfaction;
- Written grievances or major issues will be resolved within 14 working days from the day the feedback/grievance was received.
- All feedback/complaints are recorded in Feedback/Complaint Resolution Form.
- Students are assured that they will not suffer any form of discrimination as a resul t of making a complaint.
- Feedback / Grievance channels (including request for interview, Evaluation Forms, Suggestion Boxes, verbal and written complaints) and the support available to students will be widely publicised to facilitate access to the grievance resolution process.
Grievance Procedure for Students
Feedback and Grievance Procedures
